Target audience:
The course is aimed at employees of companies affiliated with the EBURT Bilateral Entity.

Description:
Front desk service and customer management are essential aspects to ensure a quality experience and foster customer loyalty in the hospitality and catering sector. Attentive, professional, and courteous service helps enhance every moment of the dining experience, making the relationship with the customer unique and satisfying.

This training course is designed to develop practical and relational skills, focusing on reception techniques, table service, managing different types of customers, and effective problem resolution. The goal is to improve the professionalism of operators and the overall quality of the service provided.

Program:

• The role of front desk service in the customer experience

• Reception techniques and effective communication

• Table service procedures: from taking orders to delivery

• Managing different types of customers and their needs

• Organization and coordination of work in the front of house

• Problem solving: handling complaints and critical situations

• The importance of hygiene, safety, and environment care

• Practical examples and simulations to refine relational skills